Direct delivery from GlobeWave Logistics Center (Korea Post or CJ Logistics)

Nationwide (excluding some areas) Shipping Fee: 3,000 KRW, free shipping for orders over 50,000 KRW Additional shipping charges may apply for remote island and mountainous areas.

Within 5–10 business days after payment For pre-orders, shipping will be within 5–10 business days from the start of shipping. The shipping period may be slightly delayed depending on the stock status of the product. Delivery may be delayed due to logistics center circumstances. If you purchase items that cannot be shipped immediately, such as pre-order products, all items will be shipped together when they are available for shipping. (Shipping schedules may vary by product, so please refer to the product detail page for specific schedules.) For items that require longer than the standard shipping period or are out of stock, we will contact you individually.

Direct delivery from GlobeWave Logistics Center (Korea Post EMS)

Global shipping (Please contact the CS team to check regions where shipping is unavailable.)

Within 5–10 business days after payment For pre-orders, shipping will be within 5–10 business days from the start of shipping. The shipping period may be slightly delayed depending on the stock status of the product. Delivery may be delayed due to logistics center circumstances. If you purchase items that cannot be shipped immediately, such as pre-order products, all items will be shipped together when they are available for shipping. (Shipping schedules may vary by product, so please refer to the product detail page for specific schedules.) For items that require longer than the standard shipping period or are out of stock, we will contact you individually.

Please submit your inquiry through the Customer Service channel located at the bottom right

The customer must request a return/exchange within seven days from the date of receiving the product. In cases where the product does not match the indicated/advertised content or is not performed according to the contract, withdrawal of the offer is possible within three months after receiving the product. (However, in the case of a change of mind, only returns are possible. Exchanges will not be allowed.)

If the customer wishes to return the product due to a change of mind, the customer bears the round-trip shipping fee. In the case of defective products, product mismatches, or returns due to delivery issues, the seller covers the shipping costs.

Refunds & exchanges may be restricted in the following cases. Where the product is destroyed or damaged due to a cause attributable to the customer (except in cases where the package is opened for checking the content); Where the product's value has substantially decreased due to the customer's total or partial use or consumption (including the redeeming of digital codes); Where the value of the product has substantially decreased due to the elapse of time, making resale difficult or impossible; Where the package of copyable products has been destroyed (where the packaging of copyable products including albums, books, video publications, photocards, postcards, and posters is opened); Where making of the made-to-order product has already proceeded (where irreparable damage to the seller is foreseen, and the seller has obtained written consent acknowledging that the right of withdrawal cannot be exercised due to such foreseen damage); Where some components of the product have been used, lost, or are not resalable due to damage/failure/contamination caused by mishandling, or the product is returned with some components missing; - The outer box is designed with shock protection to safeguard the product, and scratches, creases, or discoloration may occur during packaging and shipping. These do not qualify as reasons for exchange, return, or refund. Due to the nature of the photocard material, minor imperfections such as dents, scratches, small spots, or pressure marks within 5mm may occur during the printing process. These are not considered valid reasons for exchange, return, or refund. Refunds & exchanges in each product category may be restricted for the following cases: - Clothing, bags, shoes, fashion accessories Where the product's value has substantially decreased due to washing, stains on the product, odor from fragrance or deodorant, signs of use, etc. - Albums, books, video publications Where the copyable product's packaging has been opened; Where some components of the product have been used, lost, or are not resalable due to damage/failure/contamination caused by mishandling; Where the product is returned with some components missing; - Exchange is only possible for the same product and the same options in the case of defective products. In other cases, you must return the defective product and make a new purchase. Even if an exchange request is made, if the seller does not have the stock for the item to be exchanged, the exchange is not possible. In this case, the order for the relevant product will be canceled, and a refund will be processed to the payment method used for the purchase. (Note: As group purchasing items are linked with artist support, exchanges and refunds are not available.)

Matters related to returns, exchanges, after-sales service, refunds, quality guarantees, and compensation for damages due to defective products are handled in accordance with the Consumer Dispute Resolution Criteria set by the Korea Fair Trade Commission. Conditions and procedures for refund and compensation for delay are processed in accordance with the Act on the Consumer Protection in Electronic Commerce of South Korea.

Some regulations apply only to domestic customers. For detailed information for international customers, please inquire through the Customer Service channel located at the bottom right.